3. Taking advantage of hold music
I make a lot of phone calls, which usually means spending a fair chunk of time on hold. I actually don’t mind hold, it gives me a chance to get other stuff done. It’s amazing how much you can achieve before the elevator-music rendition of “My heart will go on” is over.
4. Unique communication methods
No-one expects you to suddenly become a stylist or a florist or an automotive expert, but sometimes you will need a basic understanding of other industries or jobs so you can manage expectations and suppliers, and so that you can communicate clearly and effectively.
The problem with this is that sometimes you don’t quite have the lingo down, and so you end up just kind of making it up as you go along. Have you ever tried to explain to someone what a flower or some foliage looks like when you’re not familiar with the botanical (or even layman’s) name for it? I have.
Expect to end up saying things like “see the pointy one off to the side in the maroon-y colour?” or explaining to your colleague that it’s the flower that looks like this *makes spirit fingers around head*.
5. Expecting the unexpected (no, really)
Need to use Pythagoras’s theorem at work? (Seriously, this did happen to me, pay attention in year 10 maths). Of course you do. Need to act like you know what a car drip tray is? Sure. You are now the Queen (or King) of Google.
No two days are the same and that’s what makes this work so interesting and rewarding. Be flexible, go with the flow, be a ‘yes’ person, and you will be just fine.